Refund policy
Return & Refund Policy
We want you to be happy with your Cozy Colour Blanket purchase. If there is an issue with your order, please contact us within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and uncoloured
- Unwashed
- In its original condition
- Returned with the original packaging and any included accessories
Because our blankets are designed to be coloured and used as an activity product, blankets that have been coloured, washed, stained, or otherwise used are not eligible for return for change-of-mind reasons.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos or video showing the issue.
Once reviewed, we may provide a replacement or full refund at no additional cost.
Refunds
After an approved return is received and inspected, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Return Shipping
For standard change-of-mind returns, customers are responsible for return shipping costs.
For damaged, defective, or incorrect orders, we will cover the appropriate replacement or return costs.
Non-Returnable Items
We cannot accept returns for:
- Coloured blankets
- Washed or used blankets
- Items damaged after delivery
- Items returned without prior approval
- Gift cards, if applicable
To request a return or refund, please contact our customer support team and include your order number and reason for the request.